TERMS & CONDITIONS

SHIPBYMAIL – TERMS & CONDITIONS AND PRIVACY POLICY
Effective Date: July 1, 2025

ShipByMail.com ("ShipByMail", the "Company", "we", "us") is committed to protecting the privacy and rights of our users while ensuring transparency and legal compliance in all aspects of service delivery. This document outlines the Terms & Conditions and Privacy Policy that govern your use of our services, sites, and tools, effective as of the date above.

1. DEFINITIONS

User: Anyone who uses ShipByMail's services or visits our sites.
Member: A registered user who provides personal data for account creation and service use.
Personal Data: Any information that identifies a user as an individual.
Sites: Refers collectively to ShipByMail.com and all subdomains or associated tools.

2. USER AGREEMENT

By using our services or Sites, creating an account, or communicating with ShipByMail, you agree to comply with and be bound by the terms outlined in this document. These Terms & Conditions and Privacy Policy may be amended from time to time without notice. Continued use of our services implies acceptance of any such changes. Users are encouraged to review this document regularly.

3. PRIVACY POLICY

3.1 Compliance

ShipByMail complies with privacy regulations including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA - Canada)
  • British Columbia's Personal Information Protection Act (PIPA)
  • General Data Protection Regulation (GDPR - EU)
  • California Consumer Privacy Act / CPRA (California)
  • Singapore Personal Data Protection Act (PDPA)

3.2 Data Collected

We collect two types of data:

  • Personal Information: Includes your name, contact information, payment details, etc.
  • Non-Personal Information: Includes cookies, IP addresses, browser/device information, and site usage patterns.

3.3 Use of Data

We use your data to:

  • Fulfill service requests and transactions
  • Provide customer support
  • Analyze and improve our Sites and services
  • Send important updates and marketing communications (with consent)
  • Comply with legal and regulatory obligations

3.4 Cookies and Tracking

ShipByMail uses cookies and similar technologies for analytics and functionality. Users can manage cookie preferences through their browser. We do not currently honor Do Not Track (DNT) signals.

3.5 Data Sharing

Personal data may be shared with:

  • Payment processors
  • Delivery providers
  • IT infrastructure and analytics vendors
  • Government and legal authorities (where required)
    ShipByMail does not sell or lease your personal information.

3.6 International Transfers

By using our services, you consent to the transfer of your data to Canada and other jurisdictions as necessary.

3.7 Security

We implement strong safeguards including encryption, access controls, and multi-factor authentication (MFA). However, no method is 100% secure.

3.8 User Rights

You have the right to:

  • Access and correct your data
  • Request deletion or restriction
  • Object to certain processing
  • Data portability (where applicable)
    To exercise your rights, contact us at https://shipbymail.com/contact

4. TERMS OF SERVICE

4.1 Services Offered

ShipByMail offers package forwarding, consolidation, inspection, export handling, and return processing for individuals and corporate clients. Users must:

  • Ensure accurate address and account details
  • Pay all applicable fees and charges
  • Use services lawfully and ethically

4.2 Member Obligations

Members agree to:

  • Not use ShipByMail addresses for residency or business representation
  • Comply with all applicable import/export laws and restrictions
  • Avoid prohibited or restricted items (as listed on our site)

4.3 Fees and Charges

All services are billed based on weight (actual or dimensional), volume, or service type. Memberships auto-renew unless canceled. Storage beyond 30 days is billable. Late payments may result in forfeiture of goods.

4.4 Corporate Clients

For returns and bulk processing:

  • ShipByMail acts as the Canadian return depot
  • Returns are consolidated and forwarded as instructed
  • Custom SLAs may be established in writing

4.5 Insurance

  • Insurance is optional and priced per $100 CAD of value
  • Claims must be submitted within the specified window (typically 60 days)
  • Exclusions apply (e.g., electronics, jewelry, backorders)

4.6 Fraud Prevention

Users must provide accurate, truthful data. Any suspected fraud will result in account suspension and potential legal action.

4.7 Indemnification

Users agree to indemnify ShipByMail for any liabilities arising from misuse of services, illegal conduct, or violations of these Terms.

4.8 Termination

Accounts may be terminated for:

  • Non-payment
  • Breach of Terms
  • Violation of law
    Terminated accounts forfeit any unclaimed goods and prepaid fees.

4.9 Class Action Waiver & Arbitration

Disputes must be resolved through binding arbitration in British Columbia, Canada. Users waive the right to participate in class actions where allowed by law.

4.10 Force Majeure

ShipByMail is not liable for delays or failures caused by events beyond our control (e.g., customs closures, pandemics, natural disasters).

5. PROHIBITED USES

The Terms strictly prohibit:

  • Use of the Site for illegal or fraudulent purposes
  • Transmission of malware or spam
  • Harassment or abuse of ShipByMail personnel
  • Resale of restricted goods or re-export of forwarded merchandise
  • Use of the address for business licensing or personal residency

6. FINAL PROVISIONS

This Agreement is governed by the laws of British Columbia, Canada. Users agree to submit to the jurisdiction of BC courts and waive any claim that such forum is inconvenient.

For questions, contact: https://shipbymail.com/contact

© 2025 ShipByMail Inc. All Rights Reserved.